Nova888 is committed to protecting the privacy of every member. This document clearly explains what data we collect, why we need it, and how we keep it secure in accordance with the Personal Data Protection Act 2010 (PDPA).
Quick Summary: nova888 only collects data necessary to operate our services securely. We do not sell your data. We protect your data with industry-standard encryption. You have the right to access, correct, and request deletion of your data at any time.
Nova888 takes seriously our responsibility to protect the privacy of everyone who uses our platform. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of your personal data in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia.
This policy applies to all users who access the nova888 website, register an account, make deposits or withdrawals, play online casino games, place sports bets, or interact with any services provided by nova888. By using our platform, you agree to the terms of this Privacy Policy.
If you have any questions about how nova888 handles your personal data, you may contact our Data Protection Officer by email at support@nova888.biz at any time.
When you register an account or use nova888's services, we collect the following information:
When you use the nova888 platform, our system automatically records the following information:
Every financial transaction on nova888 is recorded, including deposit amounts, payment methods used (e.g. Touch 'n Go eWallet, DuitNow), transaction timestamps, and win/loss records in MYR.
| Data Type | Collected? | Retention Period | Shared with Third Parties? |
|---|---|---|---|
| Name & MyKad | Yes | Throughout active account + 7 years | Only if required by law |
| Email Address & Phone Number | Yes | For the duration of the active account | No |
| Bank Account / eWallet Information | Yes | Duration of active account + 5 years | Licensed payment processors only |
| IP Address & Device Data | Yes | 90 days | No |
| Betting & Game Records | Yes | 5 years | No |
| Optional Cookie Data | Optional | Until deleted | No |
Nova888 uses your personal data solely for legitimate and necessary purposes in operating the platform's services. The following are the primary purposes for which data is used:
Your data is used to create and manage your nova888 account, verify your identity during the KYC process, process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, or ShopeePay, and process your winnings in MYR to your registered bank account or digital wallet.
Device information, IP address, and activity patterns are used to detect and prevent unauthorised access, account fraud, money laundering, and bonus or promotion abuse. This is an essential measure to protect all nova888 members.
Nova888 uses data on your gaming habits — such as frequently played slots and favourite Sports Betting markets including badminton and the Malaysia Super League — to suggest more relevant games and promotions.
Nova888 will contact you via email or SMS for matters such as transaction confirmations, security notices, promotional announcements (only if you have opted in), and important account-related information.
Certain data is retained and used to fulfil legal obligations in Malaysia, including anti-money laundering (AML) requirements and financial reporting obligations mandated by Malaysian authorities.
Nova888 processes your personal data on valid legal grounds under Malaysia's PDPA 2010:
Nova888 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We only share data in very limited circumstances:
To process financial transactions, nova888 is required to share limited transaction information with licensed payment processors that handle Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These processors are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
Game providers such as Evolution Gaming, Pragmatic Play, PG Soft, and SA Gaming may receive session data required to run the games. This data is limited and does not include personal financial information.
Nova888 will disclose personal data when required by Malaysian law, a court order, or a directive from a competent authority. We will notify you should this occur, unless prohibited from doing so by law.
Important: nova888 never shares your data with third-party advertising companies, data brokers, or any entity outside the scope of nova888's services without your explicit consent.
Cookies are small text files stored in your web browser when you visit nova888. They help our platform function more effectively and deliver a more personalised experience for you.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of nova888.
Nova888 continually invests in security infrastructure to protect your personal data. Key security measures we have in place include:
While nova888 takes all reasonable precautions, no online data storage or transmission system can be guaranteed 100% secure. In the event of a data breach affecting you, nova888 will notify you within 72 hours of becoming aware of the incident.
Nova888 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law:
As a nova888 member residing in Malaysia, you have the following rights under the Personal Data Protection Act 2010:
You have the right to request a copy of all personal data nova888 holds about you. Requests will be processed within 30 days.
If your data is inaccurate or outdated, you may request a correction via your account settings or through our support team.
You may request data deletion under certain circumstances, subject to legal obligations that require us to retain specific records.
You may object to the processing of your data for marketing or analytics purposes at any time without affecting your account.
You may request your data in a machine-readable format for transfer to another platform where applicable.
In certain circumstances (e.g., a dispute over data accuracy), you may request that we temporarily restrict the processing of your data.
To exercise any of the rights above, please contact us by email at support@nova888.biz. We will respond within 30 days from the date the request is received.
Nova888 is a platform intended solely for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Should we determine that someone under 18 has registered an account, we will immediately suspend the account and delete all associated data.
Parents or guardians who believe their child may have provided personal data to nova888 without their knowledge are encouraged to contact us immediately at support@nova888.biz.
Nova888 reserves the right to update or amend this Privacy Policy at any time. You will be notified of any material changes via email or an in-platform notice at least 14 days before the amendments take effect, unless required urgently by law.
We encourage you to review this page periodically to stay informed of nova888's latest data protection practices. The "Updated" date at the top of this page indicates when the last revision was made.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how nova888 handles your personal data, please contact our Data Protection Officer:
Nova888 Data Protection Officer
Email: support@nova888.biz
Operating Hours: 24 hours a day, 7 days a week
Support Languages: Bahasa Melayu & English
Response Time: Within 3 business days
If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
Six layers of protection we practise every day to safeguard the privacy of Malaysian members
The same encryption standard used by Malaysia's major banks. Every piece of data — from your login details to your MYR transactions — is transmitted through secure, encrypted channels.
Nova888 is fully compliant with Malaysia's Personal Data Protection Act 2010. All our data collection and processing practices are audited regularly to ensure full compliance.
Our commitment is clear: nova888 has never and will never sell, rent, or trade your personal data to any third party for profit.
Only specifically authorised nova888 staff may access members' personal data, and solely for legitimate operational purposes. All access is logged and audited internally.
Should any security incident occur that affects your data, nova888 is committed to notifying you within 72 hours — well ahead of what the law requires.
You have full control over your data — access, correct, delete, or restrict its processing. The nova888 team handles all such requests in Bahasa Malaysia, 24/7.
Your data is protected, your privacy respected. Register now and enjoy 1,000+ slots, live baccarat, and Sports Betting safely in Malaysia.